We are committed to supporting good businesses that value their customers and treat them fairly:  vouchers from local businesses on BView are good for both businesses and customers– customers save money while supporting local businesses.  And good businesses get more customers.

As well as our voucher search engine (local businesses can add vouchers for free here), we give customers the chance to tell others about their experiences with businesses via reviews.  Most of these reviews are positive and give many businesses a lot of credibility with potential customers.  Companies like Atlantic Trampolines and SSKD Selffit Kitchens are clearly loved by their customers.

Others do not fare as well.  In all cases, we offer businesses the opportunity to report abusive reviews as well as the chance to respond publicly to any review.

Sometimes instead of a business responding to a negative review, we receive a letter from their solicitor seeking damages and costs from us unless we make the review disappear from public view. If the review breaks our terms & conditions then we remove it. If it doesn’t then we leave it in place. In the interest of transparency, we recently made the decision to publish such letters if they 1) pertain to a review that is compliant with our terms and conditions, and 2) the reviewer stands by what they wrote and supports our action.

The review in question was for Interexec and the legal firm is Carter Ruck. You can read the review here and make your own decision about whether the review is defamatory or not. The letter we received from their solicitors is shown below.

Tags: carter ruck, interexec, reviews